[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”Header” _builder_version=”4.16″ background_image=”https://christinavondreien.ch/wp-content/uploads/2021/03/psychologist-04.jpg” parallax=”on” custom_margin=”40px|40px||40px|false|true” custom_margin_tablet=”” custom_margin_phone=”20px|20px||20px|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”100px|0px|0px|||” custom_padding_tablet=”40px||||false|false” custom_padding_phone=”” border_radii_phone=”on|20px|20px|20px|20px” border_radii_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.16″ background_enable_color=”off” background_image=”https://christinavondreien.ch/wp-content/uploads/2021/03/psychologist-05.jpg” parallax=”on” transform_scale_tablet=”” transform_scale_phone=”” transform_scale_last_edited=”on|desktop” transform_translate=”30px|0px” transform_translate_tablet=”0px|0px” transform_translate_phone=”” transform_translate_last_edited=”on|tablet” transform_translate_linked=”off” transform_rotate_tablet=”” transform_rotate_phone=”” transform_rotate_last_edited=”on|desktop” transform_skew_tablet=”” transform_skew_phone=”” transform_skew_last_edited=”on|desktop” transform_origin_tablet=”” transform_origin_phone=”” transform_origin_last_edited=”on|desktop” transform_styles_last_edited=”on|tablet” width_tablet=”90%” width_phone=”” width_last_edited=”on|desktop” max_width=”1200px” custom_padding=”100px|60px|100px|60px|true|true” custom_padding_tablet=”60px||60px||true|true” custom_padding_phone=”40px|20px|40px|20px|true|true” transform_styles_tablet=”” transform_styles_phone=”” border_radii_phone=”off|8px|8px||” border_radii_last_edited=”off|desktop” box_shadow_style=”preset3″ box_shadow_vertical=”40px” box_shadow_blur=”110px” box_shadow_spread=”0px” box_shadow_color=”rgba(9,6,38,0.62)” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font_size=”17px” header_font_size=”60px” global_colors_info=”{}”]

FAQs

Here you will find frequently asked questions and the answers. If there is still something, you are of course always welcome to contact our Suopprt team [email protected]

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.16″ background_color=”rgba(0,0,0,0)” custom_margin=”|40px||40px|false|true” custom_margin_tablet=”” custom_margin_phone=”|20px||20px|false|true” custom_margin_last_edited=”on|tablet” custom_padding=”0px||140px|||” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#ffffff” z_index=”0″ width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” max_width=”1200px” overflow-x=”visible” overflow-y=”visible” custom_margin=”-30px|auto||auto|false|false” custom_padding=”60px|60px|60px|66px|true|false” custom_padding_tablet=”|||60px|false|false” custom_padding_phone=”|20px||20px|false|true” box_shadow_style=”preset3″ box_shadow_vertical=”40px” box_shadow_blur=”110px” box_shadow_spread=”0px” box_shadow_color=”rgba(131,146,167,0.5)” global_colors_info=”{}” width__hover_enabled=”off”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”1. How can I participate in a livestream?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

To participate in a livestream, you must purchase the corresponding product in our store. The best way to do this is to log in to your account first. If you don’t have a customer account yet, you can create one. You need an account to make a purchase and also to view the recording afterwards. After purchase, you will receive the access data and the link to participate in the stream directly from Zoom. Please also check your spam folder in your mailbox.

IMPORTANT: Be sure to save this email so you have the access link ready on the day of the event.

[/et_pb_accordion_item][et_pb_accordion_item title=”2. How do I get access to recordings of past livestreams?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

If you have participated in past livestreams, you can find and view the recordings in your customer account on our website.

[/et_pb_accordion_item][et_pb_accordion_item title=”3. How do I find out about upcoming events?” open=”off” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]

We regularly inform our community about upcoming events via email. Simply subscribe to our newsletter.

[/et_pb_accordion_item][et_pb_accordion_item title=”4. Can I watch live streams on a mobile device?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

Yes, you can watch livestreams on mobile devices like smartphones and tablets. Make sure you have a stable Internet connection and the necessary Zoom app installed.

[/et_pb_accordion_item][et_pb_accordion_item title=”5. What happens if I miss a livestream?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

If you miss a livestream, don’t worry! The recording will be available in your customer account so that you can view it at a later time.

[/et_pb_accordion_item][et_pb_accordion_item title=”6. Can I share my access to a livestream or recording?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

No, your access is personal and non-transferable. Sharing of credentials or records is not permitted and may result in suspension of your account.

[/et_pb_accordion_item][et_pb_accordion_item title=”7. How long are records available?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Record are available in your account for 6 months.

[/et_pb_accordion_item][et_pb_accordion_item title=”8. What payment methods do we accept?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

We accept common payment methods such as credit cards, PayPal and other secure online payment options. There is something for everyone.

[/et_pb_accordion_item][et_pb_accordion_item title=”9. Is there a refund policy?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

For information on the refund policy, please refer to our Terms and Conditions. As a rule, refunds can be requested for specific cases.

[/et_pb_accordion_item][et_pb_accordion_item title=”10. How can I contact customer service?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

If you didn’t find the answer to your question here, you are always welcome to contact our customer service. You can reach him by e-mail at [email protected]

[/et_pb_accordion_item][et_pb_accordion_item title=”11. How do I receive an invoice?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]

If you need an invoice for your purchase, you can easily get it from our support team: [email protected]

[/et_pb_accordion_item][et_pb_accordion_item title=”12. My password is wrong” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

If you can no longer log in, please visit the“My Account” page and click on “Forgot Password”.

You will now receive an email with a link to set a new password. After that, the login with the newly chosen password will work again.

If you do not receive the mail, please contact our customer support [email protected] – we will help you with a new password.

[/et_pb_accordion_item][et_pb_accordion_item title=”13. Where can I find my purchased videos?” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

Please visit the“My Account” page and click on “Purchased Products” in the left menu bar.

If a video is not displayed despite purchase, please contact us at [email protected].

[/et_pb_accordion_item][et_pb_accordion_item title=”14. Error message: The video cannot be displayed due to privacy settings.” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”on” sticky_enabled=”0″]

If the stream remains black, with the above error message, it is usually due to Firefox and its privacy settings.

Solution: Please either use another browser (e.g. Chrome, Brave, Edge,..) or (pro setting) disable Firefox protection settings.

[/et_pb_accordion_item][et_pb_accordion_item title=”15. My order is still "In process"” _builder_version=”4.21.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]

This is (still) normal. This order status means that your video is already available! Please visit the“My Account” page and click on “Purchased Products” in the left column.

[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section]