Here you will find frequently asked questions and the answers. If there is still something, you are of course always welcome to contact our Suopprt team [email protected]

1. How can I participate in a livestream?

To participate in a livestream, you must purchase the corresponding product in our store. The best way to do this is to log in to your account first. If you don’t have a customer account yet, you can create one. You need an account to make a purchase and also to view the recording afterwards. After purchase, you will receive the access data and the link to participate in the stream directly from Zoom. Please also check your spam folder in your mailbox.

IMPORTANT: Be sure to save this email so you have the access link ready on the day of the event.

If you have participated in past livestreams, you can find and view the recordings in your customer account on our website.

We regularly inform our community about upcoming events via email. Simply subscribe to our newsletter.

Yes, you can watch livestreams on mobile devices like smartphones and tablets. Make sure you have a stable Internet connection and the necessary Zoom app installed.

If you miss a livestream, don’t worry! The recording will be available in your customer account so that you can view it at a later time.

No, your access is personal and non-transferable. Sharing of credentials or records is not permitted and may result in suspension of your account.

Record are available in your account for 6 months.

We accept common payment methods such as credit cards, PayPal and other secure online payment options. There is something for everyone.

For information on the refund policy, please refer to our Terms and Conditions. As a rule, refunds can be requested for specific cases.

If you didn’t find the answer to your question here, you are always welcome to contact our customer service. You can reach him by e-mail at [email protected]

If you need an invoice for your purchase, you can easily get it from our support team: [email protected]

If you can no longer log in, please visit the “Mein Account” page and click on “Forgot Password”.

You will now receive an email with a link to set a new password. After that, the login with the newly chosen password will work again.

If you do not receive the mail, please contact our customer support [email protected] – we will help you with a new password.

Please visit the “Mein Account” page and click on “Gekaufte Produkte” in the left menu bar.

If a video is not displayed despite purchase, please contact us at [email protected].

If the stream remains black, with the above error message, it is usually due to Firefox and its privacy settings.

Solution: Please either use another browser (e.g. Chrome, Brave, Edge,..) or (pro setting) disable Firefox protection settings.

This is (still) normal. This order status means that your video is already available! Please visit the “Mein Account” page and click on “Gekaufte Produkte” in the left menu bar.